Agent Strategy Manager
Toronto, ONDecagon
4+ ansCandidates need 4+ years of customer-facing B2B SaaS experience in a technical role, such as Technical Account Manager, and proven success managing large accounts with many stakeholders. Strong communication skills for explaining complex topics to non-technical executives and a business understanding of sales teams are also required.
Customer insight, Client relationship management, Communication skills, Presentation skills, Teamwork, Sales
Agent Deployment Engineer
Toronto, ONDecagon
5+ ansCandidates need 5+ years in a technical customer-facing role and solid coding skills with APIs and integrations. Experience shipping production customer solutions and communicating with senior technical stakeholders is required. Experience with LLMs or AI agents is a plus.
CRM systems, Ticketing systems, Data pipelines
Agent Development Manager, Implementations
Toronto, ONDecagon
4+ ansCandidates need 4+ years in implementation, onboarding, professional services or account management at a software company, plus experience leading complex software or AI deployments. Technical fluency with SaaS platforms, integrations and APIs, and strong communication with executives and operators, are also required.
Zendesk, Salesforce