Experienced Call Center Manager
Sydney, NSMCI Careers
5+ ans2+ gestionCandidates need a bachelor's degree in business, operations or a related field, 5+ years in a contact center with at least 2 years in management, and strong leadership, analytical and communication skills. Experience with CRM systems and reporting platforms, and with managing multiple teams or campaigns, is required.
CRM systems, contact center reporting platforms
Experienced Call Center Operations Supervisor
Sydney, NSMCI Careers
3+ ans3+ gestionCandidates need at least 3 years of supervisory experience in a BPO contact center, strong leadership and communication skills, and proficiency with contact center tools, CRM systems and reporting platforms. An associate degree, certification or equivalent training and experience is required.
CRM systems, Contact center reporting platforms
Contact Center Recruiter
Sydney, NSMCI Careers
1+ ansCandidates need an associate degree, certification or equivalent training and experience, plus at least one year of recruitment experience, ideally in a BPO or high-volume setting. Strong sourcing, interviewing and evaluation skills, familiarity with applicant tracking systems, and good communication and organization are also required.
Applicant tracking system
Contact Center Client Services Manager
Sydney, NSMCI Careers
3+ ansCandidates need 3+ years of client services or account management in a BPO or contact center, strong relationship and communication skills, and the ability to analyze data and present insights to clients. Familiarity with CRM tools and reporting platforms is expected, and a bachelor's degree in business or communications is preferred.
CRM tools, reporting platforms
Contact Center Manager
Sydney, NSMCI Careers
3+ ans3+ gestionCandidates need 3+ years in a contact center leadership role, ideally in BPO, and proven experience leading large teams. Strong knowledge of contact center metrics and tools, plus excellent leadership and communication skills, are required. A Bachelor's degree is preferred and international client experience is an asset.
Contact center tools
Contact Center Operations Supervisor
Sydney, NSMCI Careers
2+ ans2+ gestionCandidates need at least two years of supervisory experience in a BPO or contact center, strong leadership and communication skills, and knowledge of contact center KPIs and tools. Proficiency in Microsoft Office and CRM or contact center platforms is required, along with flexibility to work weekends and holidays.
Microsoft Office, CRM platforms, Contact center platforms
Contact Center Trainer
Sydney, NSMCI Careers
2+ ansCandidates need at least 2 years of experience as a trainer in a BPO or high-volume contact center, strong communication and facilitation skills, and fluency in English and Spanish. A bachelor's degree in education or communications is preferred, and train-the-trainer or instructional design certifications are a plus.
LMS, CRM, Dialers, Microsoft Office
Experienced Accountant
Sydney, NSMCI Careers
3+ ansCandidates need a bachelor's degree in accounting, finance or a related field, plus CPA or equivalent certification and 3+ years of accounting experience, preferably in BPO or service industries. They should know accounting software, IFRS or GAAP, and bring strong attention to detail.
QuickBooks, Sage, Xero
Experienced Call Center Quality Assurance Supervisor
Sydney, NSMCI Careers
3+ ans1+ gestionCandidates need an associate degree, certification or equivalent training and experience, at least 3 years of QA work in a BPO with 1 year in a supervisory role, strong analytical, coaching and communication skills, and familiarity with QA tools, CRM systems and reporting platforms.
CRM systems, QA tools, reporting platforms
Experienced Call Center Trainer
Sydney, NSMCI Careers
3+ ansCandidates need 3+ years of experience as a trainer in a BPO or contact center, strong facilitation and communication skills, experience with LMS platforms and virtual training tools, and knowledge of adult learning principles and instructional design.
LMS platforms, Virtual training tools, Telephone headset, Computer
Contact Center Quality Assurance Manager
Sydney, NSMCI Careers
3+ ans3+ gestionCandidates need 3+ years of QA leadership in a BPO or contact center, strong analytical and coaching skills, and experience with QA software, CRM systems and reporting tools. A bachelor's degree and Six Sigma or quality certifications are preferred.
QA software, CRM systems, Reporting tools
Bilingual Portuguese Call Center Representative
Nova ScotiaMCI Careers
Candidates need full fluency in English and Portuguese, a high school diploma or GED, and strong listening, interpersonal and attention-to-detail skills. Prior bilingual customer service experience is preferred, and candidates must be 18 or older.
Telephone headset, Computer, Phone, Copier, Printer
Bilingual Spanish Call Center Representative
Nova ScotiaMCI Careers
Candidates need mandatory fluency in English and Spanish, a high school diploma or GED, and the ability to be 18 or older. Strong listening, interpersonal, attention-to-detail and organizational skills are needed, with flexible shifts including weekends and holidays.
Computer, Telephone headset, Phone, Copier, Printer
Talent Acquisition Specialist
Sydney, NSMCI Careers
Candidates need strong attention to detail, excellent verbal and written communication, and advanced Microsoft Office skills. Call centre and prior HR or recruitment experience are preferred but not necessary, and the employer will train the right fit.
Microsoft Office Suite, HR systems
Sales Supervisor I
Sydney, NSMCI Careers
3+ ans1+ gestionMCI Careers needs candidates with call centre or supervisory experience, strong leadership and communication skills, and proficiency in Microsoft Office and KPI/SLA management. An associate's degree or equivalent experience is expected.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, call center tools
Senior AI Systems Administrator
CanadaMCI Careers
5+ ansMCI needs candidates with at least 5 years of systems administration experience, including support for AI, machine learning, or high-performance computing environments. Candidates should know cloud platforms, Linux and Windows servers, networking, and containerization.
Kubernetes, Docker, Terraform, AWS, Azure, GCP
Collection Representative Job Openings (Full-Time)
Sydney, NSMCI Careers
Candidates need at least a high school diploma, typing at 20+ words per minute, and basic Microsoft Office and Windows skills. Prior contact centre or customer service experience is required, along with strong communication and negotiation skills.
Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint
Phone Sales Representative Job Openings (Full-Time)
Sydney, NSMCI Careers
Candidates need a high school diploma or equivalent, to be at least 18, and strong written, oral and organizational skills. Typing at 20+ words per minute and basic Microsoft Office and Windows skills are required, along with a customer-focused, persuasive and reliable attitude.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Windows
Customer Care Representative Job Opening (Full-Time)
Sydney, NSMCI Careers
Candidates need a high school diploma, strong written and spoken communication, swift accurate typing, and basic Microsoft Office and Windows skills. A customer-focused, patient, reliable attitude and a track record of working well with customers are also needed.
Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, Windows
Outbound Sales Openings (Immediately Hiring)
Sydney, NSMCI Careers
Candidates need to be at least 18 with a high school diploma or equivalent, strong written, oral and interpersonal skills, and typing at 20+ words per minute. Basic Microsoft Office and Windows knowledge, reliable attendance, and a customer-focused, persuasive, team-oriented approach are also required.
Microsoft Office, Excel, PowerPoint, Word, Outlook, Windows
Inbound Customer Service Opening (Immediately Hiring)
Sydney, NSMCI Careers
Candidates need a high school diploma, strong written and oral communication skills, and typing of 20+ words per minute. Basic Microsoft Office and Windows knowledge, plus a customer-focused, reliable and adaptable approach, are also required.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Windows