Sr Principal Product Manager, Unified Support & AI Experience
Mississauga, ON150k–180k $/anHybrideTemps plein
SI
SoftCom Inc
8+ ansCandidates need a bachelor's degree, 8+ years of enterprise product management experience, and production-level AI transformation experience. Familiarity with platforms such as Zendesk, ServiceNow, Salesforce or NICE, plus strong executive communication skills, is required.
Zendesk, ServiceNow, Salesforce, NICE, Netomi
Senior Manager, Technical Support
Mississauga, ON150k–165k $/anHybrideTemps plein
SI
SoftCom Inc
8+ ans3+ gestionCandidates need 8+ years in technical support or cloud operations with hands-on AWS production troubleshooting, plus 3+ years leading managers. They need practical AWS networking and RDS/Aurora database troubleshooting skills, and strong executive communication. A bachelor's degree in engineering or IT, or equivalent experience, is required.
AWS, Amazon RDS, Aurora, EC2, S3, IAM