Operating Model and Service Transition Lead, Contact Centre
Toronto, ONHybrideTemps plein
M
Miratech
10+ ansCandidates need 10+ years in technology operations or service transition, including 5+ years on an enterprise cloud contact centre platform and 2+ years on Genesys Cloud. They also need prior go-live experience, regulated-environment knowledge, ITIL and ServiceNow skills, and advanced Excel modelling.
Genesys Cloud, ServiceNow, Verint, Excel
Senior Programmable Voice Engineer (CX Platform)
Toronto, ONTélétravailTemps plein
M
Miratech
8+ ansCandidates need 8+ years of software engineering experience, deep hands-on work with FreeSWITCH or Kamailio, and expert Java and Spring Boot skills. Strong knowledge of SIP, RTP and WebRTC, plus clear communication skills, is also required.
FreeSWITCH, Kamailio, Java, Spring Boot, PostgreSQL, Kafka