Tier One Technical Support
Kitchener, ONTemps plein
W
WaterlooIT
2+ ansCandidates need at least 2 years of hardware, software and basic network troubleshooting experience, plus familiarity with Windows, Office 365 and remote support tools. Strong customer service, communication and self-motivation skills are required.
Remote support tools, Ticketing system, Windows, Office 365
Tier Two Technical Support
Kitchener, ONTemps plein
W
WaterlooIT
5+ ansCandidates need at least 5 years of IT troubleshooting experience, ideally in an MSP, including 2 years at Tier Two or higher. They must know network equipment, Microsoft 365, Active Directory, cloud and virtualization, RMM and ticketing systems, and basic cybersecurity.
Microsoft 365, Active Directory, Azure, Hyper-V, VMware, Ticketing system