Incident & Escalation Lead- Enterprise Customers
Télétravail au CanadaJobgether
Candidates need experience in enterprise technical support, customer success or incident management within B2B SaaS or enterprise software, and a record of resolving multi-stakeholder escalations. They must communicate clearly with senior leaders, coordinate teams without direct authority, and stay calm under pressure. Familiarity with Zendesk, Salesforce, Slack or PagerDuty and on-call availability are expected.
Zendesk, Salesforce, Slack, PagerDuty
Coordinator, Global Programs
Télétravail au CanadaJobgether
Candidates need prior experience in coordination, administration or project support, strong written communication and organization skills, and professional English. Willingness to learn digital tools such as CRM platforms and generative AI tools is required, and French or Spanish is an asset.
CRM, project management software, Power BI, Canva, ERP system