Experienced Call Center Operations Supervisor
Sydney, NSMCI Careers
3+ ans3+ gestionCandidates need at least 3 years of supervisory experience in a BPO contact center, strong leadership and communication skills, and proficiency with contact center tools, CRM systems and reporting platforms. An associate degree, certification or equivalent training and experience is required.
CRM systems, Contact center reporting platforms
Contact Center Client Services Manager
Sydney, NSMCI Careers
3+ ansCandidates need 3+ years of client services or account management in a BPO or contact center, strong relationship and communication skills, and the ability to analyze data and present insights to clients. Familiarity with CRM tools and reporting platforms is expected, and a bachelor's degree in business or communications is preferred.
CRM tools, reporting platforms
Contact Center Operations Supervisor
Sydney, NSMCI Careers
2+ ans2+ gestionCandidates need at least two years of supervisory experience in a BPO or contact center, strong leadership and communication skills, and knowledge of contact center KPIs and tools. Proficiency in Microsoft Office and CRM or contact center platforms is required, along with flexibility to work weekends and holidays.
Microsoft Office, CRM platforms, Contact center platforms
Contact Center Trainer
Sydney, NSMCI Careers
2+ ansCandidates need at least 2 years of experience as a trainer in a BPO or high-volume contact center, strong communication and facilitation skills, and fluency in English and Spanish. A bachelor's degree in education or communications is preferred, and train-the-trainer or instructional design certifications are a plus.
LMS, CRM, Dialers, Microsoft Office
Experienced Call Center Quality Assurance Supervisor
Sydney, NSMCI Careers
3+ ans1+ gestionCandidates need an associate degree, certification or equivalent training and experience, at least 3 years of QA work in a BPO with 1 year in a supervisory role, strong analytical, coaching and communication skills, and familiarity with QA tools, CRM systems and reporting platforms.
CRM systems, QA tools, reporting platforms
Experienced Call Center Trainer
Sydney, NSMCI Careers
3+ ansCandidates need 3+ years of experience as a trainer in a BPO or contact center, strong facilitation and communication skills, experience with LMS platforms and virtual training tools, and knowledge of adult learning principles and instructional design.
LMS platforms, Virtual training tools, Telephone headset, Computer
Contact Center Sales Representative
Sydney, NSMCI Careers
1+ ansCandidates need at least 18 years of age, a high school diploma or equivalent, and 1-2 years of sales experience in a contact center or telesales environment. They must be fluent in English and Spanish, persuasive, and able to work under pressure and meet targets.
CRM
Call Center Representative Job Openings (SYDNEY, NS, CA)
Sydney, NSMCI Careers
1+ ansCandidates need a high school diploma or Grade 12, 1-3 years of call center or customer service experience, and strong verbal and written communication skills. They must multitask in a target-driven setting, use basic computer and CRM tools, and work flexible shifts.
CRM system, Salesforce, Zendesk, Avaya