AI Practise Lead (CCaaS)
Mississauga, ON +3Bell Canada: Bell is Canada's largest communications company providing advanced Bell broadband wireless, Internet, TV, media and business communications services.
7+ ans3+ gestionBell Canada requires 5+ years with at least two CCaaS platforms, 7+ years in enterprise solution architecture including 3+ years in cloud contact center delivery, and experience deploying conversational and generative AI in contact centers. Candidates also need strong executive communication and adequate French for Quebec positions.
Genesys Cloud CX, Amazon Connect, NICE CXone, Amazon Lex, Amazon Bedrock, Google Dialogflow
Application Specialist
Don Mills, ON +3Bell Canada: Bell is Canada's largest communications company providing advanced Bell broadband wireless, Internet, TV, media and business communications services.
3+ ansBell Canada needs at least 3 years in a contact centre technical or product management role and 3 years of hands-on experience with Genesys platforms. Candidates also need programming and scripting skills, a solid grasp of networks and VoIP, and French adequate for Quebec positions.
Genesys Cloud, Genesys Engage, Genesys PureConnect, Genesys WFM, NICE CX, Verint