Senior Manager, Customer Success and Transformation
Mississauga, ONB
Bell
5+ ansCandidates need at least 5 years in customer success, professional services or consulting with enterprise clients, plus CCaaS knowledge, change management and training experience, and strong analytical and communication skills. English and French are required for Quebec roles and an asset elsewhere.
Genesys Cloud, AWS Connect, NICE CXone
AI Practise Lead (CCaaS)
Mississauga, ONB
Bell
7+ ans3+ gestionCandidates need 5+ years hands-on experience with two of Genesys Cloud CX, Amazon Connect or NICE CXone, plus contact center AI, integration and delivery leadership experience. Strong executive communication is essential, and French is required for Quebec roles.
Genesys Cloud CX, Amazon Connect, NICE CXone, Amazon Lex, Amazon Bedrock, Google Dialogflow