Senior Customer Support Service Delivery Program Manager
Télétravail au CanadaTélétravail
M
Mercury
6+ ansCandidates need 6+ years in service delivery, customer experience operations or outsourcing, including leading major transitions into a BPO partner. They need strong analytical and business-case skills, the ability to influence senior stakeholders without formal authority, and clear communication of complex decisions.
SQL, Google Sheets, Business intelligence tools