Head of Retention & Customer Experience
Ottawa, ONTélétravailContrat
KittySpout
5+ ansCandidates need 5-6+ years in retention or lifecycle at DTC brands, including leading retention at a subscription brand doing $30-50M+ a year. They need hands-on experience with Klaviyo or similar and Loop or a similar subscription platform, strong cohort and churn analysis, and experience leading a team and agencies.
Klaviyo, Loop, Shopify, Amazon, Chewy