Contact Center Client Services Manager
Sydney, NSMCI Careers
3+ ansCandidates need 3+ years of client services or account management in a BPO or contact center, strong relationship and communication skills, and the ability to analyze data and present insights to clients. Familiarity with CRM tools and reporting platforms is expected, and a bachelor's degree in business or communications is preferred.
CRM tools, reporting platforms
Contact Center Operations Supervisor
Sydney, NSMCI Careers
2+ ans2+ gestionCandidates need at least two years of supervisory experience in a BPO or contact center, strong leadership and communication skills, and knowledge of contact center KPIs and tools. Proficiency in Microsoft Office and CRM or contact center platforms is required, along with flexibility to work weekends and holidays.
Microsoft Office, CRM platforms, Contact center platforms
Contact Center Trainer
Sydney, NSMCI Careers
2+ ansCandidates need at least 2 years of experience as a trainer in a BPO or high-volume contact center, strong communication and facilitation skills, and fluency in English and Spanish. A bachelor's degree in education or communications is preferred, and train-the-trainer or instructional design certifications are a plus.
LMS, CRM, Dialers, Microsoft Office
Experienced Call Center Trainer
Sydney, NSMCI Careers
3+ ansCandidates need 3+ years of experience as a trainer in a BPO or contact center, strong facilitation and communication skills, experience with LMS platforms and virtual training tools, and knowledge of adult learning principles and instructional design.
LMS platforms, Virtual training tools, Telephone headset, Computer
Senior Business Development Specialist
CanadaMCI Careers
5+ ansCandidates need a bachelor's degree or equivalent experience, five years of sales and leadership experience in IT, BPO, consulting or software, and a record of selling managed services or technology products. Strong written and verbal communication, Microsoft Office skills and the ability to work independently are also required.
Microsoft Office Suite, Hoovers, Mintel, Telephone headset
Senior BPO Business Development Manager
CanadaMCI Careers
3+ ans5+ gestionCandidates need a bachelor's degree in business, marketing or a related field (MBA preferred), 3+ years of BPO sales with at least 5 years in leadership, and proven success managing remote sales teams. They also need strong knowledge of BPO and outsourcing models, excellent communication and negotiation skills, and experience with CRM and sales analytics tools.
CRM tools, Sales analytics platforms, Telephone headset, Computer
Contact Center Sales Representative
Sydney, NSMCI Careers
1+ ansCandidates need at least 18 years of age, a high school diploma or equivalent, and 1-2 years of sales experience in a contact center or telesales environment. They must be fluent in English and Spanish, persuasive, and able to work under pressure and meet targets.
CRM
Call Center Representative Job Openings (SYDNEY, NS, CA)
Sydney, NSMCI Careers
1+ ansCandidates need a high school diploma or Grade 12, 1-3 years of call center or customer service experience, and strong verbal and written communication skills. They must multitask in a target-driven setting, use basic computer and CRM tools, and work flexible shifts.
CRM system, Salesforce, Zendesk, Avaya