Incident & Escalation Lead- Enterprise Customers
Télétravail au CanadaGitLab: GitLab Duo Agent Platform provides AI agents that automate tasks across the software lifecycle.
Candidates need enterprise support, customer success, or incident and escalation experience at a B2B SaaS or enterprise software company. They must communicate clearly with executives, stay calm under pressure, and be available for on-call coverage.
Zendesk, Salesforce, Slack, PagerDuty
Backend Engineer, Source Code: Repository Services (Ruby)
Télétravail au CanadaGitLab: GitLab Duo Agent Platform provides AI agents that automate tasks across the software lifecycle.
Candidates need professional experience shipping production backend applications, with solid API, database, testing and debugging skills. Experience with Ruby/Rails, Go or another modern language, plus practical AI coding tool use and clear written communication for remote work, is required.
Ruby on Rails, Go, PostgreSQL, Docker, Kubernetes, Helm