Client Account Manager, BPO & Contact Centre
Toronto, ONTemps plein
S
SinglePoint
5+ ansCandidates need at least 5 years in BPO or contact-centre account management, or in contact-centre operations leadership with interest in client management. They need an understanding of workforce management, quality assurance and reporting, strong communication with executives, and comfort with CRM systems and Microsoft Office.
CRM systems, Microsoft Office, Reporting tools