DIRECTOR, ENTERPRISE CONTACT CENTRE OPERATIONS - HYBRID
Windsor, ONGreen Shield Canada
7+ ansCandidates need 7+ years of senior leadership in a large contact centre, customer service or enterprise operations setting, plus a Bachelor's degree or equivalent leadership experience. Strong budgeting, workforce planning, change management and stakeholder influence skills are required, along with English proficiency.
Microsoft Dynamics 365 CRM, NICE telephony