DELIVERY MANAGER, CRM & ERP SOLUTIONS-HYBRID
Toronto, ONGreen Shield Canada
8+ ansCandidates need a bachelor's degree in computer science, IT or a related field, and 8+ years in enterprise application support or technical leadership. Hands-on experience with Dynamics 365, Workday and NICE CXone is required, along with strong integration, API and middleware knowledge.
Dynamics 365, Workday, NICE CXone, Unified Service Layer
DIRECTOR, ENTERPRISE CONTACT CENTRE OPERATIONS - HYBRID
Windsor, ONGreen Shield Canada
7+ ansCandidates need 7+ years of senior leadership in a large contact centre, customer service or enterprise operations setting, plus a Bachelor's degree or equivalent leadership experience. Strong budgeting, workforce planning, change management and stakeholder influence skills are required, along with English proficiency.
Microsoft Dynamics 365 CRM, NICE telephony