Principal AI Solutions Architect, Customer Success
Ontario +4Canada - Genesys Cloud Services Corp.
8+ ansCandidates need 8+ years of enterprise experience in CX, CRM, AI, automation or contact centre platforms, plus hands-on cloud architecture experience (Genesys Cloud, AWS, Azure or GCP). Strong skills in REST APIs, event-driven design, JSON, data pipelines, LLM integration and AI governance are required, along with a bachelor's degree or equivalent practical experience.
Genesys Cloud, Genesys Cloud AI Studio, AWS, Microsoft Azure, Google Cloud Platform, JSON
Manger, Business Development - Canada and Strategic Accounts
Toronto, ONCanada - Genesys Cloud Services Corp.
7+ ans3+ gestionCandidates need 7+ years in SaaS or cloud Business Development, Sales Development or Inside Sales, and 3+ years leading BDR or SDR teams with direct reports. Strong enterprise sales knowledge, Salesforce, Salesloft and Tableau skills, and excellent communication are required.
Salesforce, Salesloft, Tableau
AI and Experience Orchestration Director
Toronto, ONCanada - Genesys Cloud Services Corp.
10+ ansCandidates need 10 to 12 years of experience in software, cloud or AI roles, with strong AI and pre-sales expertise and proven AI-powered customer experience and conversational AI work. Experience running AI proofs of concept, building territory strategies and influencing without direct authority is required.
Customer experience, Forecasting, Sales, Presentation skills, Communication skills, Critical thinking
Engineering Enablement Specialist
Alberta +2Canada - Genesys Cloud Services Corp.
8+ ansCandidates need 8+ years in engineering enablement, technical training, learning and development, technical communications or program management. They need proven success leading complex cross-functional programs, strong stakeholder influence and coaching skills, and hands-on experience applying Generative AI to content, knowledge management or workflow automation.
Confluence, Learning Management Systems, Knowledge management platforms, Documentation tools
Principal AI Solutions Architect, Customer Success
Toronto, ON +2Canada - Genesys Cloud Services Corp.
10+ ansCandidates need 10+ years building commercial IVR, routing or conversational AI solutions and 6+ years developing voice or digital bots on platforms such as Dialogflow or Lex. They also need experience with generative and agentic AI, strong software architecture and integration skills, and customer-facing consulting ability.
Genesys Cloud, Google Dialogflow, Amazon Lex