Senior Five9 CCaaS Administrator
Markham, ONAviva Canada Inc: Leading insurer for home, auto, lifestyle and Business / Assurance automobile, habitation, mode de vie et entreprise
7+ ansCandidates need a university degree or equivalent experience, 7+ years supporting enterprise contact centre and telephony environments, and extensive Five9 administration experience. Strong telephony and VoIP knowledge (SIP, SBCs, PSTN) and strong communication skills are essential.
Five9, Verint Workforce Optimization, Microsoft Teams Phone, Session Border Controllers