Enterprise Collections: Operational Lead - Dialer Administrator
Toronto, ONQuestrade
5+ ansCandidates need 5+ years in collections contact center operations or analytics and 3+ years on dialer platforms in a regulated environment. They should know collections workflows, dialing compliance and production support, and be strong in analysis, problem-solving and stakeholder management.
Dialer platform, SQL, Reporting tools, SMS platform
Director, Financial Planning & Analysis (FP&A)
Toronto, ONQuestrade
10+ ans5+ gestionCandidates need a finance-related post-secondary credential and a CPA or equivalent designation, with 10+ years in financial services, 5+ years in FP&A and 5+ years in management. Advanced financial modelling and budgeting skills are required, and ERP experience such as NetSuite or Oracle EPBCS is an asset.
NetSuite, Oracle EPBCS (Hyperion)
Director, Client Enablement
Toronto, ONQuestrade
8+ ansQuestrade needs a candidate with a bachelor's degree or equivalent experience, 8+ years of progressive leadership in contact center or customer experience operations, and experience managing managers. Candidates should have led large transformations with measurable gains and deployed conversational AI, workforce management or automated workflows.
Workforce management platforms, Conversational AI platforms, Low-code/no-code automation platforms, Enterprise analytics platforms
Compliance Officer
Toronto, ONQuestrade
3+ ansCandidates need a four-year post-secondary degree and 3 to 4 years of compliance, financial services or regulated-industry experience. Strong Excel skills, clear written and verbal communication, attention to detail and sound judgment are required.
Microsoft Excel, CRM systems, RECO MyWeb, BCFSA IRIS, myRECA