Chargé(e) d'expertise et de pratique principal(e) - Centre de contact 311
QuebecVille de Montréal
6+ ansCandidates need a bachelor's degree or equivalent in administration, engineering or a related field, plus 6 years of workforce planning and capacity management experience. Real-time workforce tools such as Genesys or Alvaria (Aspec) and contact-centre or digital channel experience are assets.
Genesys, Alvaria (Aspec), PDC/PDE