Emplois “Decagon” au Canada

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• 1 mois

  Agent Deployment Engineer - Spanish Speaking

  Toronto, ON

  150k–200k $/anTemps plein

  

  Decagon

  5+ ansDecagon needs candidates with 5+ years in a technical customer-facing role, strong coding and API integration skills, and fluency in English and Spanish. Experience with LLMs or AI agents, enterprise integrations, and product thinking is an asset.

  Engineering principles, Root cause analysis, Documentation, Provide technical expertise, Workflow, Customer relationship management

  1 mois

  Agent Strategy Manager

  Toronto, ON

  125k–175k $/anTemps plein

  

  Decagon

  4+ ansCandidates need 4+ years of customer-facing B2B SaaS experience in a technical role, such as Technical Account Manager, and proven success managing large accounts with many stakeholders. Strong communication skills for explaining complex topics to non-technical executives and a business understanding of sales teams are also required.

  Customer insight, Client relationship management, Communication skills, Presentation skills, Teamwork, Sales

  1 mois

  Agent Deployment Engineer

  Toronto, ON

  150k–200k $/anSur placeTemps plein

  

  Decagon

  5+ ansCandidates need 5+ years in a technical customer-facing role and solid coding skills with APIs and integrations. Experience shipping production customer solutions and communicating with senior technical stakeholders is required. Experience with LLMs or AI agents is a plus.

  CRM systems, Ticketing systems, Data pipelines

  1 mois

  Agent Development Manager, Implementations

  Toronto, ON

  130k–180k $/anSur placeTemps plein

  

  Decagon

  4+ ansCandidates need 4+ years in implementation, onboarding, professional services or account management at a software company, plus experience leading complex software or AI deployments. Technical fluency with SaaS platforms, integrations and APIs, and strong communication with executives and operators, are also required.

  Zendesk, Salesforce

  1 mois

  Strategic Account Director - East

  Toronto, ON

  TélétravailTemps plein

  

  Decagon

  7+ ansCandidates need 7+ years of strategic or enterprise sales experience and a track record of growing revenue with large, complex accounts. Strong communication, negotiation and C-suite business skills are required, and experience selling AI or customer support software is a plus.

  Sales, Leadership, Communication skills, Negotiation, Customer service

• 8h

  Customer Success Manager - Enterprise

  Vancouver, BC

  100k–120k $/anTemps plein

  

  Fours

  3+ ansCandidates need 3+ years in customer success, account management or a similar customer-facing role, ideally in B2B SaaS or cloud. Fours requires strong English communication, organizational skills, and the ability to work across teams with enterprise stakeholders.

  Slack, ClickUp, Customer ticketing system

  8h

  Customer Success Manager - SMB

  Vancouver, BC

  Temps plein

  

  Fours

  3+ ansFours needs candidates with 3+ years in Customer Success, Account Management or Technical Support, ideally in SaaS or cloud. They must be organized, detail-oriented, comfortable working async in Slack, and available 9am–5pm Eastern Time.

  Slack, ClickUp, Salesforce, HubSpot

  19j

  QA Engineer

  Vancouver, BC

  80k–100k $/anHybrideTemps plein

  

  Fours

  3+ ansCandidates need 3+ years of QA experience in SaaS or B2B software, solid manual testing skills, experience with automation frameworks, and comfort testing REST APIs and reading logs. Fluency in English and Mandarin is required.

  Salesforce, HubSpot, AWS Marketplace, Azure Marketplace, GCP

  25j

  Customer Success Manager - SMB

  Vancouver, BC

  HybrideTemps plein

  

  Fours

  3+ ansCandidates need 3+ years in Customer Success, Account Management or Technical Support, ideally in SaaS or cloud. They must be organized enough to manage 50 to 70 accounts, comfortable in an async, Slack-heavy startup, and available 9am to 5pm Eastern Time.

  Slack, ClickUp, Salesforce, HubSpot

  27j

  Customer Success Manager - Enterprise

  Vancouver, BC

  100k–120k $/anHybrideTemps plein

  

  Fours

  3+ ansCandidates need 3 or more years in customer success, account management or a similar customer-facing role, ideally in B2B SaaS or cloud. They must manage enterprise stakeholders, run several implementations at once, and communicate clearly in written and spoken English.

  Slack, ClickUp, Customer ticketing system

• 28j

  Développeur(-euse) Expérience IA (IA conversationnelle)

  Télétravail au Canada

  Télétravail

  

  Upgrade

  3+ ans3 à 5 ans d'expérience en développement logiciel ou en IA conversationnelle; Connaissance pratique du comportement des agents LLM; Expérience de conception d'évaluations pour systèmes non déterministes

  Sierra Agent Studio, Genesys, SumoLogic, Grafana, SQL, JavaScript

  28j

  AI Experience Engineer (Conversational AI)

  Télétravail au Canada

  Télétravail

  

  Upgrade

  3+ ansUpgrade needs 3-5 years of frontend software engineering or conversational AI or technical product experience, working knowledge of LLM agents and evaluation methods, and JavaScript/TypeScript skills. Strong API understanding and production ownership are also required.

  Sierra Agent Studio, Genesys, SumoLogic, Grafana, SQL, JavaScript

• 29j

  Agent Deployment Engineer

  Toronto, ON

  Temps plein

  

  Urban Ridge Supplies

  5+ ansCandidates need 5+ years in a technical customer-facing role, strong coding and API integration skills, and clear communication with senior stakeholders. Experience with LLMs or AI agents, enterprise SaaS integrations, and a technical degree are preferred.

  CRM systems, ticketing systems, APIs

  29j

  Agent Deployment Engineer - Spanish Speaking

  Toronto, ON

  Temps plein

  

  Urban Ridge Supplies

  5+ ansCandidates need 5+ years in a technical customer-facing role, strong coding and API skills, and fluent English and Spanish. Experience with LLMs, AI agents, and enterprise SaaS integrations is a plus.

  Engineering principles, Root cause analysis, Documentation, Provide technical expertise, Workflow, Customer relationship management

  29j

  Agent Deployment Engineer

  Toronto, ON

  Temps plein

  

  Urban Ridge Supplies

  5+ ansCandidates need 5+ years in a technical customer-facing role, strong coding and API skills, and experience delivering production customer solutions. Clear communication with senior stakeholders and comfort in fast-moving environments are also required.

  Engineering principles, Root cause analysis, Documentation, Provide technical expertise, Workflow, Customer relationship management

  29j

  Deployment Engineer - Toronto

  Toronto, ON

  Temps plein

  

  Urban Ridge Supplies

  2+ ansCandidates need two or more years in forward deployed, sales, implementation or solutions engineering, plus strong communication skills and proficiency in Go, TypeScript or Python. A bachelor's degree in engineering is required, with computer science preferred.

  Go, TypeScript, Python

• 1 mois

  VP, Global Customer Support

  Toronto, ON

  Temps plein

  TS

  Themis Solutions (USA) Inc.

  12+ ans5+ gestionClio needs a seasoned support or CX executive with 12+ years in customer service or CX leadership, including 5+ years managing managers in B2B SaaS. Candidates need hands-on experience deploying AI support platforms at scale and running global teams with P&L ownership.

  Salesforce Service Cloud, Talkdesk, Maven AI, Decagon, Sierra, Intercom Fin

• 1 mois

  Machine Learning Engineer (AI/ML)

  Toronto, ON

  TélétravailTemps plein

  

  ClickHouse

  5+ ansCandidates need 5+ years of production software engineering experience and hands-on experience deploying AI/ML models, including inference APIs and vector databases. Applied ML skills in Python (PyTorch, Jupyter) and compute clusters such as Ray or Slurm are required, and ClickHouse experience is a plus.

  PyTorch, Jupyter, Ray, Slurm, ClickHouse, AWS

• 1 mois

  Deployment Engineer - Toronto

  Toronto, ON

  Temps plein

  

  Maxima

  2+ ansCandidates need 2+ years in forward deployed, sales, implementation or solutions engineering, strong communication skills, and proficiency in Go, TypeScript or Python. A bachelor's in engineering is expected, with computer science preferred.

  Communication skills, Accounts payable, Troubleshoot, Sales, Computer science, Go

  1 mois

  Senior/Staff Software Engineer - Toronto

  Toronto, ON

  Temps plein

  

  Maxima

  5+ ansCandidates need 5 or more years building systems at high-growth companies, with strong web development, relational database and distributed systems skills. Maxima also values ownership of product or engineering areas across teams, customer-facing ability and strong communication.

  Go, TypeScript, Python, React, GCP, Kubernetes

  1 mois

  Founding QA Engineer - Toronto

  Toronto, ON

  Temps plein

  

  Maxima

  Candidates need knowledge of TypeScript, React and Playwright, plus experience building or maintaining end-to-end test suites for web applications. A careful eye for edge cases, comfort with AI tools, and strong ownership are also needed.

  Playwright, TypeScript, React, GitHub Actions

  1 mois

  Forward Deployment Strategist - Toronto

  Toronto, ON

  Sur placeTemps plein

  

  Maxima

  3+ ansCandidates need 3+ years in customer-facing technical roles like solutions or implementation work, plus experience leading complex enterprise software rollouts. Knowledge of finance systems such as NetSuite, SAP, Oracle or Workday is needed, along with strong communication and project management skills.

  NetSuite, SAP, Oracle, Workday

  1 mois

  Software Engineer - Toronto

  Toronto, ON

  Temps plein

  

  Maxima

  2+ ansCandidates need 2+ years building product at high-growth companies, familiarity with web development, relational databases and distributed systems, and experience with TypeScript, React, Redux or similar frameworks.

  TypeScript, React, Redux

• 1 mois

  Mid-Market Account Executive

  Toronto, ON

  HybrideTemps plein

  A

  Accord

  6+ ansAccord needs 6+ years of enterprise B2B SaaS closing experience, $1M+ quota attainment, and $250K+ ACV wins into Fortune 1000 buyers. Candidates should be strong at executive selling, storytelling, outbound and demo craft.

  Claude

8 entreprises