Emplois “Genesys Workforce Management” au Canada

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• 5h

  Workforce Capacity Planning Analyst

  Waterloo, ON

  Temps plein

  

  Sun Life Assurance Company of Canada

  Sun Life needs candidates with experience in workforce or capacity planning, forecasting or a similar analytical function. Candidates must be skilled in SQL and Tableau and able to present recommendations to senior leaders.

  SQL, Tableau, Microsoft Excel, Visual Basic, IEX, Genesys

  5h

  Workforce Capacity Planning Analyst

  Waterloo, ON

  Temps plein

  

  Sun Life Assurance Company of Canada

  Sun Life needs experience in workforce or capacity planning, forecasting or another analytical planning function. Candidates need SQL and Tableau skills and the ability to communicate complex analysis clearly.

  SQL, Tableau, Microsoft Excel, Visual Basic, IEX, Genesys

  5j

  Manager Forecasting, Workforce Management

  Montréal, QC +2

  Temps plein

  

  Sun Life Assurance Company of Canada

  5+ ansSun Life asks for 5+ years in workforce planning or stakeholder management, plus 3+ years in forecasting and data analysis. Candidates need Python, SQL, Tableau or Power BI skills, and Reliability Status Clearance.

  Python, AWS Sagemaker, SQL, Tableau, Power BI, IEX

  5j

  Manager Forecasting, Workforce Management

  Montréal, QC +2

  Temps plein

  

  Sun Life Assurance Company of Canada

  5+ ansSun Life asks for 5+ years in workforce planning or stakeholder management, plus 3+ years in forecasting and data analysis. Candidates need Python, SQL, Tableau or Power BI skills, and Reliability Status Clearance.

  Python, AWS Sagemaker, SQL, Tableau, Power BI, IEX

• 7h

  Sr. Specialist (Five 9)

  Mississauga, ON

  HybrideTemps plein

  MM

  MCD McKesson Canada Corporation / La Corporation McKesson Canada

  7+ ansCandidates need a degree or equivalent and 7+ years of progressive contact center or telephony engineering experience. They must have hands-on Five9 or Genesys administration, IVR and routing design, SIP/VoIP knowledge, and strong troubleshooting skills.

  Five9, Genesys, Cisco contact center, CRM applications, workforce management systems

• 22h

  Channel Sales Manager

  Montréal, QC

  Temps plein

  CT

  Connex Telecommunications Inc.

  5+ ansConnex Telecommunications needs candidates with 5+ years in sales engineering, pre-sales or technical account management, enterprise contact center or CCaaS experience, and work with channel partners. Fluent English and French, a bachelor's degree in a technical or business field, and experience with a major CCaaS platform are required.

  Genesys Cloud, NICE CXone, Five9, Amazon Connect, Cisco Webex Contact Center, Microsoft Dynamics Contact Center

  23h

  Sales Engineer

  Toronto, ON

  Temps plein

  CT

  Connex Telecommunications Inc.

  5+ ansConnex Telecommunications Inc. needs 5+ years of sales engineering, pre-sales or technical consulting, ideally in contact centers. Candidates should know platforms such as Genesys Cloud, NICE CXone, Amazon Connect, Five9 and Cisco Webex Contact Center, and hold a bachelor's degree in a related field.

  Genesys Cloud, NICE CXone, Amazon Connect, Cisco Webex Contact Center, Five9, Microsoft Dynamics Contact Center

• 23h

  Data Administrator

  Mississauga, ON

  Temps plein

  TF

  Trophy Foods Inc.

  Candidates need a college diploma or university degree in business administration or a related field, strong written and verbal communication, and intermediate Excel skills. Attention to detail and data accuracy are essential, and experience with JD Edwards, Genesis or LabelView is preferred.

  JD Edwards (JDE), Genesis, LabelView, Microsoft Excel, Project Tracker

• 2j

  Team Leader, Recreation Operations

  Airdrie, AB

  Temps plein

  

  City of Airdrie

  5+ ans5+ gestionCandidates need post-secondary education in facility or asset management, Alberta Pool Operator Level 2 and Alberta Arena Operator Level 2 certificates, and five years of related supervisory experience in an arena or recreation facility. Strong leadership, communication and technical oversight skills are required.

  Maintenance records systems, Pool treatment systems, Arena refrigeration equipment, Score clocks

• 2j

  Sr. Salesforce Developer

  Alberta +3

  Temps plein

  CG

  Canada - Genesys Cloud Services Corp.

  5+ ansCandidates need 5+ years of Salesforce development experience, including Apex, SOQL, Flows and Lightning Web Components. Genesys also requires Quote-to-Cash or CPQ process knowledge and integration experience with REST/SOAP APIs.

  Salesforce, Apex, Lightning Web Components, Zuora, Workday, ServiceNow

• 2j

  Senior Solution Architect, AI & Platform

  Toronto, ON

  Temps plein

  US

  United States - Genesys Cloud Services, Inc.

  7+ ansCandidates need deep hands-on experience with SIP trunking, WebRTC, Session Border Controllers, networking concepts, VDI for contact centers, and AWS architecture. They also need strong API and integration skills, the ability to defend architectural tradeoffs, and clear communication with executives.

  AWS, Genesys Cloud, Cursor, OpenAI Codex, Kiro

• 5j

  Digital Sales Operations Specialist - Digital Sales

  Surrey, BC

  

  Westland Insurance Ltd.

  3+ ansCandidates need 3 to 5 years of Personal Lines insurance or sales operations experience, strong organization and analytical skills, and familiarity with brokerage and digital sales systems such as Acturis, Salesforce and Genesys. Post-secondary education and an insurance licence are a bonus.

  Acturis, Salesforce, Genesys

• 5j

  Functional Systems Specialist/IT Business Analyst

  Toronto, ON

  44,88–51,99 $/hContrat

  

  Randstad Canada

  8+ ansCandidates need 8+ years as a systems or business analyst, with 8+ years of hands-on Genesys Cloud experience including Architect, queues and data actions. They also need contact centre routing and KPI expertise, Agile delivery experience, and strong facilitation and communication skills.

  Genesys Cloud, Visio, Jira, Confluence, HP ALM, SharePoint

• 6j

  Senior Data Architect

  Ontario

  HybrideTemps plein

  M

  Miratech

  10+ ansCandidates need 10+ years designing data warehouse and lakehouse solutions and 5+ years with Databricks, Delta Lake and Snowflake or API ingestion. Deep Kimball dimensional modeling, expert T-SQL and Spark SQL, and strong communication skills are essential.

  Databricks, Delta Lake, Snowflake, Azure Data Factory, Verint WFM, Genesys A3S

  7j

  Senior Data Architect

  Etobicoke, ON

  HybrideTemps plein

  M

  Miratech

  10+ ansCandidates need 10+ years designing data warehouse and lakehouse solutions and 5+ years with Databricks, Delta Lake and Snowflake or API ingestion. Deep Kimball dimensional modeling, expert T-SQL and Spark SQL, and strong communication skills are essential.

  Databricks, Delta Lake, Snowflake, Azure Data Factory, Verint WFM, Genesys A3S

  7j

  Senior Data Architect

  Mississauga, ON

  HybrideTemps plein

  M

  Miratech

  10+ ansCandidates need 10+ years designing data warehouse and lakehouse solutions and 5+ years with Databricks, Delta Lake and Snowflake or API ingestion. Deep Kimball dimensional modeling, expert T-SQL and Spark SQL, and strong communication skills are essential.

  Databricks, Delta Lake, Snowflake, Azure Data Factory, Verint WFM, Genesys A3S

  8j

  Senior Technical Architect, Genesys Cloud

  Toronto, ON

  HybrideTemps plein

  M

  Miratech

  5+ ansMiratech needs 5+ years of solution design for contact centre technology, with hands-on Genesys Cloud CX experience strongly preferred. Candidates must have strong API integration and regulatory compliance skills, plus a solid delivery track record.

  Genesys Cloud CX

  8j

  Senior Routing Engine Developer (CX Platform)

  Toronto, ON

  TélétravailTemps plein

  M

  Miratech

  8+ ansCandidates need 8+ years of software engineering experience, with expert Java and Spring Boot skills and experience building distributed, low-latency systems. Contact center routing knowledge, such as ACD, skill-based and priority routing, is required.

  Java, Spring Boot, PostgreSQL, Kafka, RabbitMQ, Kubernetes

  8j

  Senior Routing Engine Developer (CX Platform)

  Winnipeg, MB

  TélétravailTemps plein

  M

  Miratech

  8+ ansCandidates need 8+ years of software engineering experience, with expert Java and Spring Boot skills and experience building distributed, low-latency systems. Contact center routing knowledge, such as ACD, skill-based and priority routing, is required.

  Java, Spring Boot, PostgreSQL, Kafka, RabbitMQ, Kubernetes

  8j

  Senior Routing Engine Developer (CX Platform)

  Edmonton, AB

  TélétravailTemps plein

  M

  Miratech

  8+ ansCandidates need 8+ years of software engineering experience, with expert Java and Spring Boot skills and experience building distributed, low-latency systems. Contact center routing knowledge, such as ACD, skill-based and priority routing, is required.

  Java, Spring Boot, PostgreSQL, Kafka, RabbitMQ, Kubernetes

  8j

  Senior Routing Engine Developer (CX Platform)

  Calgary, AB

  TélétravailTemps plein

  M

  Miratech

  8+ ansCandidates need 8+ years of software engineering experience, with expert Java and Spring Boot skills and experience building distributed, low-latency systems. Contact center routing knowledge, such as ACD, skill-based and priority routing, is required.

  Java, Spring Boot, PostgreSQL, Kafka, RabbitMQ, Kubernetes

• 6j

  Senior Manager, Account Management - Questbank

  Toronto, ON

  

  Questrade Financial Group: Questrade offers Canadians an easy way to invest in securities and foreign currency and provides online wealth management and mortgage through the…

  8+ ans5+ gestionQuestrade Financial Group needs candidates with 8 to 10 years of banking or financial services customer or operations experience and at least 5 years leading teams. A post-secondary degree or diploma in business, finance or economics is preferred, along with strong analytical and communication skills.

  Salesforce, Genesys

• 6j

  CCaaS Solution Architect - Amazon Connect

  Toronto, ON

  HybrideTemps plein

  AI

  Accenture Inc Company

  7+ ansCandidates need 7+ years designing CCaaS or cloud contact center solutions, including 3+ years architecting Amazon Connect and migrating legacy platforms. They also need experience with omnichannel service, CRM and backend integrations, APIs and event-driven design, and security and privacy compliance. A high school diploma or GED is required.

  Amazon Connect, AWS Lambda, Amazon Lex, Amazon Kinesis, Amazon DynamoDB, Amazon Connect Contact Lens

  6j

  CCaaS Solution Architect - Amazon Connect

  Montréal, QC

  HybrideTemps plein

  AI

  Accenture Inc Company

  7+ ansCandidates need 7+ years designing CCaaS or cloud contact center solutions, including 3+ years architecting Amazon Connect and migrating legacy platforms. Strong omnichannel, integration, security, AI automation experience and fluent English are required; a high school diploma or GED is the minimum education.

  Amazon Connect, AWS Lambda, Amazon Lex, Amazon Kinesis, Amazon DynamoDB, Amazon Connect Contact Lens

12 entreprises