Support Specialist, Safety
CanadaAirbnb
3+ ansCandidates need 3+ years of experience in customer service, mediation, emergency services, Trust & Safety or a similar contact centre role, plus strong written and spoken communication and conflict resolution skills. They also need good judgment under pressure, the ability to work with sensitive and potentially traumatic material, and availability for weekends, holidays and early or evening shifts.
Google Suite, Apple Mac OS
Support Specialist, Premium
CanadaAirbnb
3+ ansCandidates need 3+ years of customer service experience, ideally in hospitality or with technology platforms and high-profile clients. They must communicate well in English and French, work weekends, holidays and early or late shifts, and be based in Canada.
CRM systems, Google Suite, Apple/Mac OS, Live chat, Phone
Support Specialist, Premium
CanadaAirbnb
3+ ansCandidates need 3+ years of customer service experience, ideally in hospitality or with high-profile clients, plus strong English and French communication skills. Good computer skills with CRM systems and flexibility for weekend, holiday and on-call work are also needed.
CRM systems, Google Suite, Apple Mac OS, live chat tools