Head of Customer Success
Télétravail au CanadaSocket
12+ ans5+ gestionSocket needs a candidate with 12+ years in customer success, account management or similar customer-facing work, including 5+ years in senior leadership, and experience scaling technical teams in B2B SaaS. Strong commercial judgment, a data-driven approach and executive presence are required.
Customer experience, Client relationship management, Leadership, Process improvement, Onboarding, Sales
Manager, Technical Account Teams (Commercial)
Télétravail au CanadaSocket
6+ ans4+ gestionCandidates need four or more years managing post-sales teams and six or more years in B2B SaaS pre- or post-sales. A background in security, developer tools or open source, and experience owning retention or adoption targets, are required.
Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana
Manager, Technical Account Teams (Enterprise)
Télétravail au CanadaSocket
6+ ans4+ gestionSocket needs 4+ years managing post-sales teams and 6+ years in B2B SaaS pre- or post-sales roles. Candidates should have owned GRR, NRR or adoption targets, have a security, developer tools or adjacent technical background, and be able to present to CISOs and VPs of Engineering.
Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana