Vice President of Operations
Greater Sudbury, ONNorthern911
5+ ans5+ gestionCandidates need 5 to 10+ years leading 24/7 operations in emergency communications, monitoring or contact centres, including a team of 50+ people. They need strong financial, data and change-management skills, experience with AI or automation, and the ability to lead with empathy.
TMA, Customer service, Financial capability, Leadership, Process improvement, Quality assurance