Support Engineering Manager - NAMER
Télétravail au CanadaAshby
Candidates need prior direct people-management experience leading a technical or production support team. They should understand APIs, integrations, logs and databases, and be able to improve escalation workflows and communicate clearly with technical and non-technical audiences.
Documentation, Coaching, Leadership, Process improvement, Team leadership, Technical support
Staff Product Designer
Vancouver, BC +1Ashby
10+ ansCandidates need 10+ years of product design experience, mostly in desktop SaaS, and strong skills in layout, navigation, IA, UI and interaction design. They should work well without much guidance and break big, ambiguous problems into clear, actionable parts.
Figma
Manager of Renewals, SMB
Télétravail au CanadaAshby
Ashby needs a candidate with experience leading customer-facing B2B SaaS teams and managing complex renewals and negotiations. Strong operational discipline, data-driven decision making, and clear communication with customers and executives are essential.
CRM
Mid-Market Implementation Specialist - Americas
Télétravail au CanadaAshby
5+ ansCandidates need 5+ years in a customer-facing role, mostly leading full-cycle B2B SaaS implementations. They should show they can manage concurrent mid-market projects, work autonomously, learn complex multi-module software, and find answers independently when documentation is missing.
Sales, Workflow, Documentation, Troubleshoot, Customer experience, Coaching
Senior Strategic Implementation Specialist - Americas
Télétravail au CanadaAshby
7+ ansCandidates need 7+ years in customer-facing roles, mostly leading full-cycle B2B SaaS implementations. They must manage several enterprise projects at once, learn complex multi-module software deeply, and coach customers through unfamiliar territory.
Sales, Workflow, Documentation, Troubleshoot, Customer experience, Coaching
Product Support Specialist - Americas
Télétravail au CanadaAshby
Candidates need B2B SaaS support experience across company sizes, strong technical troubleshooting skills, and clear written and verbal communication. They should be systematic, detail-oriented, and comfortable working in fast-moving, asynchronous environments.
Attention to detail, Product knowledge, Workflow, Communication skills, Troubleshooting, Client relationship management
Senior Product Designer
Waterloo, ON +2Ashby
4+ ansCandidates need 4+ years of product design experience in desktop SaaS, strong layout, navigation, IA, UI and interaction skills, and a strong eye for visual craft. They must think from first principles and work independently with little guidance.
Figma