Senior Manager, Customer Operations
Toronto, ON +1Temps plein
Scribd, Inc.
8+ ans5+ gestionCandidates need 8+ years in customer support or operations, including 5+ years of people leadership. They should have experience managing BPO vendors, strong support KPI and forecasting skills, and comfort with Zendesk and Google Sheets. Familiarity with trust and safety, content moderation, DMCA or privacy is preferred.
Zendesk, Google Sheets
Content Lead, Social
Toronto, ON +1Temps plein
Scribd, Inc.
6+ ansCandidates need 6-8 years in social content or organic growth, a record of content that brought new audiences to a brand, and experience writing concepts and scripts. They also need hands-on creator management and proficiency in Sprout Social or a comparable platform.
Sprout Social, YouTube, LinkedIn