Technical Lead – IVR & Contact Center Applications
Toronto, ONTemps plein
AI
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Candidates need hands-on experience with IVR and contact center platforms, contact flow design, call routing, speech recognition and CTI integration. They also need cloud contact center and AWS Amazon Connect knowledge, Agile/Scrum experience, and strong leadership and communication skills.
Amazon Connect, Genesys, Cisco UCCE, Cisco UCCX, NICE, Avaya