Emplois “WFM platforms” au Canada – Page 3

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• 19j

  Senior Data Architect

  Toronto, ON

  HybrideTemps plein

  M

  Miratech

  10+ ansCandidates need 10+ years in enterprise data warehousing and lakehouse work, with 5+ years of hands-on Databricks and Delta Lake experience. They need expert T-SQL and Spark SQL skills, Kimball dimensional modelling, Snowflake integration, and Python/PySpark with orchestration tools.

  Databricks, Delta Lake, Snowflake, Genesys A3S, Verint WFM, SQL Server

  19j

  Senior QA Automation

  Télétravail au Canada

  TélétravailTemps plein

  M

  Miratech

  6+ ansCandidates need 6+ years of QA automation experience, including testing Java microservices, hands-on work with Playwright or Cypress, contract and performance testing, and testing complex rule-based systems. Experience with contact center or telephony platforms is a nice-to-have.

  Playwright, Cypress, JUnit, JMeter, Gatling, k6

  19j

  Senior QA Automation

  Toronto, ON

  TélétravailTemps plein

  M

  Miratech

  6+ ansCandidates need 6+ years of QA automation experience, including testing Java microservices, hands-on work with Playwright or Cypress, contract and performance testing, and testing complex rule-based systems. Experience with contact center or telephony platforms is a nice-to-have.

  Playwright, Cypress, JUnit, JMeter, Gatling, k6

  22j

  Senior Data Architect

  Toronto, ON

  HybrideTemps plein

  M

  Miratech

  10+ ansCandidates need 10+ years designing data warehouse and lakehouse solutions and 5+ years with Databricks, Delta Lake and Snowflake or API ingestion. Deep Kimball dimensional modeling, expert T-SQL and Spark SQL, and strong communication skills are essential.

  Databricks, Delta Lake, Snowflake, Azure Data Factory, Verint WFM, Genesys A3S

  28j

  Full Stack Java Engineer — Workforce Management (WFM)

  Toronto, ON

  TélétravailTemps plein

  M

  Miratech

  5+ ansCandidates need 5+ years of full-stack development experience with Java, Spring Boot, React or Angular, and TypeScript. Strong SQL, REST API, cloud and containerization skills, plus knowledge of OAuth2 and messaging tools like Kafka or RabbitMQ, are also required.

  Jenkins, Kubernetes, PostgreSQL, Kafka, RabbitMQ, Swagger

• 20j

  Senior Manager, Global Workforce Planning

  Toronto, ON

  L

  Lyft

  10+ ans5+ gestionLyft needs a candidate with 10+ years in contact centre workforce management, support operations or operations strategy, including 5+ years leading managers. Strong financial skills, BPO partner management experience and hands-on experience with enterprise WFM tools are required.

  WFM tools

• 20j

  Manager, Digital Contact Centre

  Vaughan, ON

  

  Wyse Meter Solutions Inc

  Candidates need significant hands-on experience deploying virtual agents, chatbots and self-serve IVR, plus proven Contact Centre operations experience. Strong Excel skills and analytical ability are required, and experience with Power BI, NICE CXOne or agentic AI is an asset.

  MS Excel, Power BI, NICE CXOne, ACD, WFM

• 25j

  Payroll Specialist

  Toronto, ON

  Temps plein

  

  Propel Holdings

  5+ ansPropel Holdings needs candidates with 5+ years of full-cycle payroll experience, hands-on UKG Pro or Kronos experience, and strong knowledge of Canadian payroll legislation. Advanced Excel skills, attention to detail and a service-oriented, communicative approach are also required.

  UKG Pro, UKG Workforce Management, Kronos, Excel

• 26j

  Product Manager, Conversational Support

  British Columbia

  59k–83k $/anTemps plein

  TW

  The Walt Disney Company (Canada) Ltd.

  3+ ansCandidates need a bachelor's degree or equivalent experience and 3+ years of product management at global scale. They need strong analytics skills, integration and system architecture knowledge, and experience with contact center, CRM or conversational AI platforms.

  CRM platforms, Contact center technologies, Conversational AI platforms, Virtual assistant platforms

• 26j

  Sr. Integration Developer

  Mississauga, ON

  HybrideTemps plein

  MM

  MCD McKesson Canada Corporation / La Corporation McKesson Canada

  7+ ansCandidates need 7+ years in contact center engineering or telephony and 5+ years supporting Five9 or a similar platform. They also need experience with APIs and middleware such as MuleSoft, production troubleshooting, and a bachelor's degree or equivalent experience.

  Five9, Sierra Agent OS, Salesforce, SAP, MuleSoft, Okta

  26j

  Sr. Integration Developer

  Mississauga, ON

  HybrideTemps plein

  MM

  MCD McKesson Canada Corporation / La Corporation McKesson Canada

  7+ ansCandidates need 7+ years in contact center engineering or telephony and 5+ years supporting Five9 or a similar platform. They also need experience with APIs and middleware such as MuleSoft, production troubleshooting, and a bachelor's degree or equivalent experience.

  Five9, Sierra Agent OS, Salesforce, SAP, MuleSoft, Okta

• 27j

  Web Software Developer Intern (WFM)

  Toronto, ON

  Temps plein

  CG

  Canada - Genesys Cloud Services Corp.

  Candidates need to be enrolled in a computer science or software engineering program. They should know web development with JavaScript, TypeScript and HTML/CSS, understand AWS or cloud basics, and communicate well in a team.

  GitHub, Bitbucket, Jenkins, AWS, Webpack

• 27j

  Application Specialist

  Don Mills, ON +3

  Temps plein

  

  Bell Canada: Bell is Canada's largest communications company providing advanced Bell broadband wireless, Internet, TV, media and business communications services.

  3+ ansBell Canada needs at least 3 years in a contact centre technical or product management role and 3 years of hands-on experience with Genesys platforms. Candidates also need programming and scripting skills, a solid grasp of networks and VoIP, and French adequate for Quebec positions.

  Genesys Cloud, Genesys Engage, Genesys PureConnect, Genesys WFM, NICE CX, Verint

• 27j

  Application Specialist

  Toronto, ON

  B

  Bell

  3+ ansCandidates need at least 3 years in a contact centre technical or product management role and 3 years of hands-on Genesys platform experience. Programming skills in Java, JavaScript or SQL, and knowledge of networking, VoIP and system administration are also needed.

  Genesys Cloud, Genesys PureConnect, Genesys WFM, Nice CX, Verint, Avaya

• 28j

  AI Execution & Program Manager

  Toronto, ON

  

  Reliance Home Comfort

  3+ ansCandidates need a bachelor's degree in business, technology, engineering or data science, plus 3 to 5 years of technology implementation or contact center experience. Strong project management, stakeholder and vendor coordination skills are required.

  NICE CXone, Salesforce, Dynamics, MuleSoft, Power BI

• 29j

  HRIS Specialist

  Boucherville, QC +1

  Temps plein

  C

  CIL

  2+ ansCandidates need 2 to 4+ years of hands-on HRIS experience, ideally administering both UKG Pro and UKG Pro WFM/Dimensions. They need understanding of HR, payroll and time and attendance processes, analytical skills, and strong communication. Bilingual French and English is required if located in Quebec.

  UKG Pro, UKG Pro WFM, UKG Dimensions

• 1 mois

  Customer Support Specialist

  Toronto, ON

  Télétravail

  CI

  CallTower Inc

  Candidates need a degree or certificate in computer science or a related field, knowledge of Windows, Exchange, Active Directory and SQL, and experience with Genesys PureConnect or PureCloud and telecom networks. Fluent English and French are required.

  Genesys PureConnect, Genesys PureCloud, Microsoft Exchange, Active Directory, Microsoft SQL, Microsoft CRM

  1 mois

  Customer Support Specialist / Spécialiste du support client

  Montréal, QC

  CI

  CallTower Inc

  Baccalauréat ou certificat en informatique ou domaine connexe; Connaissance de Windows, Exchange, Active Directory et SQL; Connaissance des plateformes Genesys PureConnect et PureCloud

  Genesys PureConnect, Genesys PureCloud, Microsoft Windows, MS Exchange, Active Directory, Microsoft SQL

• 1 mois

  AWS Connect Architect

  Toronto, ON

  80–100 $/h

  

  Tech Talent International: Tech Talent International is boutique recruitment firm based out of the Toronto Canada.

  Candidates need hands-on AWS Connect and cloud architecture experience, contact center design knowledge, and coding skills in languages such as Python, Java or Node.js. Strong communication with executives and customers, plus AWS certifications and Salesforce or Genesys familiarity, are highly valued.

  Amazon Connect, AWS Lambda, AWS Lex, CloudFormation, Salesforce Service Cloud, Jenkins

• 1 mois

  Ai execution & program manager

  Toronto, ON

  RC

  Reliance Comfort Limited Partnership o/a Reliance Home Comfort

  3+ ansCandidates need a bachelor's degree in business, technology, engineering or data science, plus 3-5 years of experience in technology implementation or contact centre operations. Strong project, stakeholder and vendor management skills, and familiarity with platforms such as NICE CXone, Salesforce and Power BI, are expected.

  NICE CXone, Salesforce, Dynamics, MuleSoft, Power BI

• 1 mois

  Call Center & Contact Center Professionals

  Winnipeg, MB +3

  Temps plein

  

  Hire Resolve.com: Hire Resolve is a recruitment company that focuses on placing professionals and skilled people in permanent employment.

  6+ ans3+ gestionCandidates need 6 to 12 years of call or contact centre experience, including 3 to 6 years in leadership. Secondary school is typically required, with a college or degree in business or analytics as an asset. Strong skills in KPIs, workforce management, quality assurance and CRM and telephony tools are needed.

  Salesforce, Zendesk, ServiceNow, CCaaS platforms, Diallers, Excel

  1 mois

  Call Center & Contact Center Professionals

  Toronto, ON +5

  Temps plein

  

  Hire Resolve.com: Hire Resolve is a recruitment company that focuses on placing professionals and skilled people in permanent employment.

  6+ ans3+ gestionCandidates need 6 to 12 years of call or contact centre experience, including 3 to 6 years in leadership. Secondary school is typically required, with a college or degree in business or analytics as an asset. Strong skills in KPIs, workforce management, quality assurance and CRM and telephony tools are needed.

  Salesforce, Zendesk, ServiceNow, CCaaS platforms, Diallers, Excel

  1 mois

  Call Center & Contact Center Professionals

  Télétravail au Canada

  TélétravailTemps plein

  

  Hire Resolve.com: Hire Resolve is a recruitment company that focuses on placing professionals and skilled people in permanent employment.

  6+ ans3+ gestionCandidates need 6 to 12 years of call or contact centre experience, including 3 to 6 years in leadership. Secondary school is typically required, with a college or degree in business or analytics as an asset. Strong skills in KPIs, workforce management, quality assurance and CRM and telephony tools are needed.

  Salesforce, Zendesk, ServiceNow, CCaaS platforms, Diallers, Excel

• 1 mois

  UKG Activities System Consultant - Contract

  Toronto, ON

  TélétravailTemps partiel

  

  Align HCM

  3+ ansCandidates need at least 3 years of hands-on UKG Pro WFM Activities implementation experience, including complex operations like manufacturing or warehousing. Strong English communication and client-facing workshop skills are required, and UKG certification is a strong asset.

  UKG Pro Workforce Management, UKG Analytics, SQL, SAP, Oracle, Microsoft Dynamics

16 entreprises