Technical Support Analyst - L3
Niagara-on-the-Lake, ONTemps plein
PN
Panasonic North America
5+ ansCandidates need an A+ certification or equivalent, a customer service background, and 5+ years in a similar role, with Level 2 support experience as an asset. They also need advanced Microsoft Office and SQL skills, the ability to resolve complex issues under pressure, and the ability to coach junior staff and calm irate customers.
Microsoft Excel, Microsoft Word, Microsoft Outlook, SQL