Customer Success Associate
Mississauga, ONRandstad Canada
2+ ansCandidates need 2 to 3 years of experience in customer service, logistics, supply chain or e-commerce, with fluent English. Intermediate to advanced Excel skills (XLOOKUP, pivot tables) and familiarity with parcel tracking and customs procedures are required. Mandarin or Cantonese is a strong asset.
Microsoft Excel, Parcel tracking platforms, Carrier portals, CRM, Ticketing systems
Functional Systems Specialist/IT Business Analyst
Toronto, ONRandstad Canada
8+ ansCandidates need 8+ years as a systems or business analyst, with 8+ years of hands-on Genesys Cloud experience including Architect, queues and data actions. They also need contact centre routing and KPI expertise, Agile delivery experience, and strong facilitation and communication skills.
Genesys Cloud, Visio, Jira, Confluence, HP ALM, SharePoint