Head of Operations - Service Delivery
Toronto, ONTemps plein
C
Calliere
5+ ans3+ gestionCandidates need 5 to 12 years in operations, including 3 or more years leading a high-volume service delivery team of 20 to 50 or more people. They should have a record of redesigning processes with measurable results and be comfortable with budgets, capacity models and AI and automation adoption.
KPI dashboard, client portal, workflow automation tools