Operating Model and Service Transition Analyst, Contact Centre
Markham, ONMiratech
7+ ansMiratech asks for 7+ years as a business or service management analyst, 4+ years of hands-on enterprise cloud contact centre experience, and 2+ years with Genesys Cloud. Candidates need ITIL service transition knowledge, hands-on ServiceNow experience, strong Excel skills and experience supporting a platform go-live.
Genesys Cloud, ServiceNow, Excel
Operating Model and Service Transition Analyst, Contact Centre
Mississauga, ONMiratech
7+ ansMiratech asks for 7+ years as a business or service management analyst, 4+ years of hands-on enterprise cloud contact centre experience, and 2+ years with Genesys Cloud. Candidates need ITIL service transition knowledge, hands-on ServiceNow experience, strong Excel skills and experience supporting a platform go-live.
Genesys Cloud, ServiceNow, Excel
Copy of Operating Model and Service Transition Analyst, Contact Centre
Vaughan, ONMiratech
7+ ansCandidates need 7+ years as a business analyst or service management analyst, including 4+ years of hands-on contact centre platform experience and 2+ years with Genesys Cloud. They also need ITIL knowledge, hands-on ServiceNow experience, and strong Excel and facilitation skills.
Genesys Cloud, ServiceNow, Excel
Senior Data Architect
Toronto, ONMiratech
10+ ansCandidates need 10+ years in enterprise data warehousing and lakehouse work, with 5+ years of hands-on Databricks and Delta Lake experience. They need expert T-SQL and Spark SQL skills, Kimball dimensional modelling, Snowflake integration, and Python/PySpark with orchestration tools.
Databricks, Delta Lake, Snowflake, Genesys A3S, Verint WFM, SQL Server