Customer Service Representative
Edmonton, ABArsenault
1+ ansCandidates need at least one year of customer support experience, strong phone and listening skills, and clear communication. Shipping or eCommerce experience and Zendesk use are preferred.
Zendesk
Junior Systems Administrator
Montréal, QCArsenault
2+ ansCandidates need at least two years of technical or user support experience, ideally in production. They must know Mac, Windows and Linux, directory services, remote desktop tools and computer hardware, and have strong problem-solving and customer service skills.
Azure AD, Zoom, MS Teams, Google Chat, PCoIP, Teradici
Junior Support Analyst/ Programmer
Calgary, ABArsenault
Arsenault needs a recent graduate, ideally in Computer Science, with strong written and verbal communication, analytical skills and an interest in programming. Technical support or customer service experience and construction or IT background are preferred.
Guarantee customer satisfaction, Computer science, Coordinate communication within a team, Communication skills, Problem solving, Computer technology
Service Desk Analyst
Ottawa, ONArsenault
1+ ansCandidates need 1-3 years in an IT help desk or support role, knowledge of Microsoft operating systems and Office, and strong communication and problem-solving skills. ITIL or CompTIA A+ certification is an asset.
Active Directory, Microsoft Office Suite, Microsoft 365, CMDB, PowerShell, Python
Customer Support Representative
Ottawa, ONArsenault
Candidates need a college or university degree (Business, Commerce, Computer Science or Science preferred), ticketing system knowledge, strong analytical, communication and time management skills, and the ability to work under tight deadlines. Construction, tech support or customer service experience is an asset.
Case ticketing system, Customer service portal