Contact Center Solution Architect – Salesforce Service Cloud Voice | Amazon Connect | MuleSoft | IVR | CTI
Toronto, ONAstra North Infoteck Inc.
Candidates need hands-on experience with Salesforce Service Cloud Voice and Amazon Connect, strong knowledge of IVR, telephony and CTI architecture, and MuleSoft API-led integration. Knowledge of conversational AI, integration security and governance is also required.
Salesforce Service Cloud Voice, Amazon Connect, MuleSoft, Amazon Lex, AWS Lambda, Contact Lens
Power Platform & GenAI Developer – Microsoft Power Apps, Power Automate, Copilot, AI/LLM
Montréal, QCAstra North Infoteck Inc.
Candidates need hands-on experience with Microsoft Power Apps, Power Automate, Copilot, LLMs and SQL databases. Experience with REST APIs, data modeling and AI-powered workflow design is also needed.
Power Apps, Power Automate, Copilot Studio, Dataverse, SQL Server, SharePoint Online
Ivalua Configurator – Ivalua Configuration, SQL & ETL
Toronto, ONAstra North Infoteck Inc.
4+ ansCandidates need a computer science or engineering bachelor's degree, four years of Ivalua configuration experience, and an Ivalua L1 certification. Advanced SQL, ETL and procurement knowledge are also required.
Ivalua, SQL
Amazon Connect Engineer – Contact Center, AWS, IVR & Java
Toronto, ONAstra North Infoteck Inc.
5+ ansCandidates need 5+ years of hands-on Amazon Connect experience, deep knowledge of telephony and voice technologies, and strong Java development skills. Experience with AWS integrations, Amazon Lex, CRM platforms and networking concepts is also expected.
Amazon Connect, AWS Lambda, DynamoDB, API Gateway, S3, CloudWatch