Senior Support Specialist, Premium Support
CanadaAirbnb
6+ ansCandidates need 6+ years of customer service experience, ideally in hospitality or with technology platforms, and experience with executive stakeholders. They must have strong written and spoken English, conflict resolution and sound judgment, plus advanced computer skills including Mac OS, Google Suite and CRM systems.
CRM systems, Google Suite, Apple Mac OS, Phone, Live chat, Messaging tools
Support Specialist, Safety
CanadaAirbnb
3+ ansCandidates need 3+ years of experience in customer service, mediation, emergency services, Trust & Safety or a similar contact centre role, plus strong written and spoken communication and conflict resolution skills. They also need good judgment under pressure, the ability to work with sensitive and potentially traumatic material, and availability for weekends, holidays and early or evening shifts.
Google Suite, Apple Mac OS
Spécialiste, Sécurité
CanadaAirbnb
3+ ansPlus de trois ans d'expérience pertinente en service à la clientèle, médiation ou sécurité; Excellentes compétences en communication écrite et orale; Maîtrise de l'anglais, autres langues un atout
Google Suite, Apple/Mac OS