311 & Customer Access Team Leader
Edmonton, ABTemps plein
CO
City Of Edmonton
5+ ans3+ gestionCandidates need Grade 12 plus two business courses in leadership or coaching, and at least 5 years of business experience including 3 years in a formal leadership role leading a call centre of 100+ agents. They must also be skilled with Cisco QM and Cisco ACD software and comfortable analyzing data.
Cisco QM, Cisco ACD