Assistant Manager, Business Support – Canada Contact Centre, Bank & Affinity
Montréal, QC +2Company 1 - The Manufacturers Life Insurance Company
Candidates need a bachelor's degree in business or a related field, or equivalent experience. Strong analytical, reporting, storytelling and communication skills are required, along with experience handling escalations and continuous improvement. Bilingual English and French is an asset, and fluent French is required for Quebec-based hires.
Leadership, Reporting, Presentation skills, Communication skills, Process improvement, Improve business processes
Director, IT Sourcing
Toronto, ON +1Company 1 - The Manufacturers Life Insurance Company
10+ ansCandidates need 10+ years of IT or software sourcing, procurement or vendor management experience, proven people leadership, and strong executive communication. Experience with enterprise software and SaaS negotiations, plus Ivalua or Sirion, is needed, with AI sourcing experience and SCMP or CPSM an asset.
Ivalua, Sirion, Power BI, PowerPoint, Excel
Disability Benefit Calculation Analyst
Ontario +8Company 1 - The Manufacturers Life Insurance Company
Candidates need disability benefit calculation experience, strong math skills, and the ability to read group insurance contracts. Strong customer service, written and spoken communication, and MS Office skills are also needed, with French as an asset.
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