Senior Data Architect
Toronto, ONMiratech
10+ ansCandidates need 10+ years designing data warehouse and lakehouse solutions and 5+ years with Databricks, Delta Lake and Snowflake or API ingestion. Deep Kimball dimensional modeling, expert T-SQL and Spark SQL, and strong communication skills are essential.
Databricks, Delta Lake, Snowflake, Azure Data Factory, Verint WFM, Genesys A3S
Senior Google CCAIP Engineer
Télétravail au CanadaMiratech
5+ ansCandidates need 5+ years building IVR and call flows on cloud contact center platforms, and 2+ years on Google CCAIP. They also need experience with routing, CRM integrations, conversational AI and structured testing.
Google Cloud Contact Center AI Platform, Dialogflow CX, Agent Studio, Agent Assist, Salesforce, ServiceNow
Operating Model and Service Transition Analyst, Contact Centre
Markham, ONMiratech
7+ ansMiratech asks for 7+ years as a business or service management analyst, 4+ years of hands-on enterprise cloud contact centre experience, and 2+ years with Genesys Cloud. Candidates need ITIL service transition knowledge, hands-on ServiceNow experience, strong Excel skills and experience supporting a platform go-live.
Genesys Cloud, ServiceNow, Excel
Operating Model and Service Transition Analyst, Contact Centre
Mississauga, ONMiratech
7+ ansMiratech asks for 7+ years as a business or service management analyst, 4+ years of hands-on enterprise cloud contact centre experience, and 2+ years with Genesys Cloud. Candidates need ITIL service transition knowledge, hands-on ServiceNow experience, strong Excel skills and experience supporting a platform go-live.
Genesys Cloud, ServiceNow, Excel
Copy of Operating Model and Service Transition Analyst, Contact Centre
Vaughan, ONMiratech
7+ ansCandidates need 7+ years as a business analyst or service management analyst, including 4+ years of hands-on contact centre platform experience and 2+ years with Genesys Cloud. They also need ITIL knowledge, hands-on ServiceNow experience, and strong Excel and facilitation skills.
Genesys Cloud, ServiceNow, Excel
Development & Delivery Lead (CCaaS Platform)
Toronto, ONMiratech
7+ ans3+ gestionMiratech needs candidates with 7+ years in software development, including 3+ years in leadership, and proven hands-on Genesys Cloud CX delivery. They should understand contact centre operations, cloud architecture, multi-vendor delivery, Agile, Scrum or Waterfall, and security and privacy standards.
Genesys Cloud CX
Senior Data Architect
Toronto, ONMiratech
10+ ansCandidates need 10+ years in enterprise data warehousing and lakehouse work, with 5+ years of hands-on Databricks and Delta Lake experience. They need expert T-SQL and Spark SQL skills, Kimball dimensional modelling, Snowflake integration, and Python/PySpark with orchestration tools.
Databricks, Delta Lake, Snowflake, Genesys A3S, Verint WFM, SQL Server
Organisational Design Consultant
Calgary, ABMiratech
8+ ansMiratech needs 8+ years in organisational design, operating model or workforce planning consulting. Candidates must have delivered RACI matrices and transition plans that a client implemented, and be able to obtain a Government of Canada security clearance.
Reporting, Change management, Communication skills, Stakeholder management, Bilingualism
Information Scientist
Toronto, ONMiratech
5+ ansCandidates need 5+ years in information science, taxonomy, metadata or enterprise search, with experience improving content findability for AI-powered search. Eligibility for a Government of Canada security clearance is required, and bilingual English/French and an MLIS are assets.
Genesys Cloud, SKOS, Dublin Core, ISO 25964
Senior Data Architect
Toronto, ONMiratech
10+ ansCandidates need 10+ years designing data warehouse and lakehouse solutions and 5+ years with Databricks, Delta Lake and Snowflake or API ingestion. Deep Kimball dimensional modeling, expert T-SQL and Spark SQL, and strong communication skills are essential.
Databricks, Delta Lake, Snowflake, Azure Data Factory, Verint WFM, Genesys A3S
Organizational Design Consultant
Toronto, ONMiratech
8+ ansCandidates need 8+ years in technology consulting, experience turning business needs into enterprise or AI solution recommendations, and experience with contact center platforms, with Genesys Cloud preferred. They also need strong stakeholder management with directors and executives and eligibility for a Government of Canada security clearance.
Genesys Cloud
Senior Genesys Cloud PS Consultant (Genesys AI experience)
Toronto, ONMiratech
7+ ansCandidates need 7+ years in enterprise technology or contact center consulting, hands-on Genesys Cloud CX experience and practical Genesys Cloud AI experience. They must be eligible for a Government of Canada security clearance.
Genesys Cloud CX, Genesys Cloud AI, Architect, Data Actions
Operating Model and Service Transition Analyst, Contact Centre
Toronto, ONMiratech
7+ ansMiratech asks for 7+ years as a business or service management analyst, 4+ years of hands-on enterprise cloud contact centre experience, and 2+ years with Genesys Cloud. Candidates need ITIL service transition knowledge, hands-on ServiceNow experience, strong Excel skills and experience supporting a platform go-live.
Genesys Cloud, ServiceNow, Excel
Operating Model and Service Transition Lead, Contact Centre
Toronto, ONMiratech
10+ ansCandidates need 10+ years in technology operations or service transition, including 5+ years on an enterprise cloud contact centre platform and 2+ years on Genesys Cloud. They also need prior go-live experience, regulated-environment knowledge, ITIL and ServiceNow skills, and advanced Excel modelling.
Genesys Cloud, ServiceNow, Verint, Excel