Manulife Bank, Contact Centre Supervisor
Montréal, QCCompany 58 - Manulife Bank of Canada
3+ ans3+ gestionCandidates need 3+ years of leadership experience, preferably in a fast-paced contact centre. They must be fully bilingual in French and English, skilled with Microsoft Office and business systems, and strong in analysis and problem-solving.
Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Business system applications
Bilingual Customer Service Professional, Manulife Bank
Halifax, NS +2Company 58 - Manulife Bank of Canada
Candidates need verbal and written proficiency in both French and English, experience in a fast-paced customer service setting, and strong technical skills for navigating multiple systems. Call center experience, especially in financial services, is a strong asset.
Bilingualism, Customer service, Demonstrate consideration, Cooperate with colleagues, Collaboration
Bilingual Life Events Specialist
Waterloo, ON +2Company 58 - Manulife Bank of Canada
2+ ansCandidates need strong verbal and written communication in English and French, banking experience, excellent organization and attention to detail, and sound judgment. Two to three years in residential mortgages or underwriting is preferred, along with a solid grasp of the mortgage process.
Internal banking systems
Sr. Specialist, Risk Oversight and Policy Support
Toronto, ONCompany 58 - Manulife Bank of Canada
5+ ansCandidates need 5 to 7 years of risk management or related experience, a university degree in a field such as finance or business, and strong residential lending underwriting knowledge. Strong analytical, stakeholder and Excel and PowerPoint skills are also required.
Verint, Excel, PowerPoint
Sr. Specialist, Partner Rewards and Strategic Initiatives
Toronto, ONCompany 58 - Manulife Bank of Canada
3+ ansCandidates need an understanding of advisor and broker distribution channels in banking, strong analytical and organizational skills, advanced Excel and strong PowerPoint skills, and good stakeholder communication. Three to five years of partner rewards or loyalty program experience and a university degree in business or marketing are preferred.
Excel, PowerPoint, Salesforce, Repsource, FLOW
Senior Business Analyst
Toronto, ON +1Company 58 - Manulife Bank of Canada
5+ ansCandidates need more than 5 years as a business analyst in payments or technology, plus strong API, SQL and process-mapping skills. A university degree or equivalent business experience is also required, along with clear written and verbal communication.
Postman, Bruno, SQL, HTML
Mortgage Specialist
Ontario +3Company 58 - Manulife Bank of Canada
3+ ansCandidates need a proven track record in busy, cold-call sales and 3 to 5 years of residential mortgage underwriting experience. Five or more years in financial services or sales is preferred, along with strong communication and relationship skills.
Problem solving, Sales, Underwriting, Communication skills, Decision making, Change management
Business Development Manager, Broker
Saskatchewan +1Company 58 - Manulife Bank of Canada
7+ ansCompany 58 - Manulife Bank of Canada needs 7+ years in banking or credit, including 5+ years in the mortgage broker environment. Candidates need strong sales, negotiation, presentation and organizational skills, and must be willing to travel within the territory.
Sales, Risk management, Regulatory compliance, Negotiation, Customer service, Communication skills
Director, Fraud Analytics & Risk Management
Toronto, ONCompany 58 - Manulife Bank of Canada
10+ ansManulife Bank needs a university degree in a quantitative or business field and 10+ years in fraud analytics, financial crime or banking analytics. Candidates should have built fraud detection models, managed fraud technology vendors and led teams. Skills in SQL, Python, SAS, Power BI and machine learning are preferred.
SQL, Python, SAS, Power BI, Tableau
Loyalty Lead Coordinator
Montréal, QC +2Company 58 - Manulife Bank of Canada
Candidates need a college diploma or equivalent experience in administration, operations, customer service, lending or financial services. Strong organization, accuracy, multi-system skills, and full French and English bilingualism are required, and mortgage or servicing experience is an asset.
Workflow queues, Shared inboxes, Document management systems
Senior Fraud Analyst
Toronto, ONCompany 58 - Manulife Bank of Canada
3+ ansManulife Bank needs candidates with an undergraduate degree in a business, finance, analytics or risk field and 3-5+ years in fraud, financial crime or banking operations. They must know Canadian banking regulations, Interac, EFT, RTR and account takeover risks, and have SQL, Power BI and Python experience.
SQL, Power BI, Python, Fraud monitoring tools, Case management systems