Director CX Insights & Activation
Toronto, ON +1Temps plein
C1
Company 1 - The Manufacturers Life Insurance Company
10+ ans5+ gestionCandidates need 10+ years in customer experience, customer insight or journey management, including 5+ years leading teams, ideally in financial services. Strong quantitative research, survey design, data analysis, storytelling and senior stakeholder influence are required, along with a bachelor's degree in a relevant field.
Research platforms, Survey tools, Analytics tools, AI technologies