Bilingual Senior Technical Support Analyst
Richmond Hill, ONTemps plein
SC
Staples Canada
2+ ansCandidates need a diploma or degree in computer networking or a related field, plus 2-3 years of support centre or equivalent experience. Knowledge of PC, server and retail hardware and systems such as POS, AS400 and RF scanners is expected, and bilingual ability is required.
Point-of-Sale systems, AS400, RF scanners, telecommunication equipment, networks
Bilingual Technical Support Team Lead
Richmond Hill, ONTemps plein
SC
Staples Canada
4+ ans2+ gestionCandidates need 2-3 years of supervisory experience in a technical field and 4-5 years in a customer service environment. Proficiency in French is required, along with strong IT, help desk and communication skills.
Bilingualism, Technical support, Coaching, Performance management, Recruitment, Customer experience