Cisco UCCX Voice & Video Infrastructure Engineer – CUCM, Finesse & Calabrio
Calgary, ABAstra North Infoteck Inc.
5+ ansCandidates need at least 5 years of hands-on Cisco voice experience and current CCNA Collaboration or higher. They must have strong skills in Calabrio, Finesse queue configuration and disaster recovery for mission-critical call centers.
Cisco UCCX, Cisco CUCM, Cisco Finesse, Calabrio, softphone, IVR
Amazon Connect Engineer – Contact Center, AWS, IVR & Java
Toronto, ONAstra North Infoteck Inc.
5+ ansCandidates need 5+ years of hands-on Amazon Connect experience, deep knowledge of telephony and voice technologies, and strong Java development skills. Experience with AWS integrations, Amazon Lex, CRM platforms and networking concepts is also expected.
Amazon Connect, AWS Lambda, DynamoDB, API Gateway, S3, CloudWatch
IVR Application Developer – Cisco CVP/ Amazon Connect
Toronto, ONAstra North Infoteck Inc.
4+ ansCandidates need 4+ years of DTMF IVR development on Cisco CVP, plus Java and API integration skills. Knowledge of UCCE routing, Finesse and Amazon Connect is an asset.
Cisco Call Studio, VXML Server, Apache Tomcat, MS SQL Server, Finesse, Cyara