Emplois “Contact centre telephony system” au Canada

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• 18m

  Cloud Network Architect

  Toronto, ON

  Temps plein

  O

  OnX

  Candidates must currently hold or be eligible to obtain a Government of Canada Reliability Status security clearance; 8-10 years of experience; Insurance experience would be an asset

• 1h

  Workforce Management Analyst

  Toronto, ON

  Contrat

  IC

  Infotek Consulting Inc.

  Experience Level: 3–6 Years; This role requires strong analytical capabilities, attention to detail, and the ability to work independently while collaborating with operational leadership and service desk stakeholders…;…

• 9h

  Bilingual (French/English) QA Automation Tester

  Toronto, ON

  Temps plein

  KG

  K&K Global Talent Solutions INC.

  4+ ansCandidates need 4 to 6 years of QA automation experience, professional fluency in French and English, and a solid grasp of regression testing and test planning. Telephony automation tools can be learned on the job.

  Cyara Velocity, Genesys Cloud CX

  9h

  French QA Automation Tester (Bilingual)

  Ontario

  Temps plein

  KG

  K&K Global Talent Solutions INC.

  4+ ansCandidates at K&K Global Talent Solutions INC. need professional working fluency in French and English, 4 to 6 years of QA automation experience, and a strong grasp of testing methodologies and defect management. They must learn niche telephony tools quickly.

  Cyara Velocity, Genesys Cloud CX

• 9h

  Senior QA Analyst – IVR & Contact Centre Testing

  Markham, ON

  Temps plein

  MQ

  Miipe Quality Solutions

  Candidates need hands-on experience testing contact centre applications and IVR systems, ideally on C-CASS or a similar platform. They also need experience with functional, integration, regression and end-to-end testing, plus test plans, test cases and defect reports.

  C-CASS, Postman, SoapUI, Selenium, Tosca, UFT

• 13h

  Workforce Management Analyst-Banking

  Toronto, ON

  17,60–36,97 $/hContrat

  

  BeachHead

  3+ ansCandidates need at least three years of workforce management or analyst experience, ideally in a help desk or contact centre. They should have hands-on experience with Verint or a comparable platform, plus skills in reporting, telephony and analysis tools.

  Verint, Tableau, ServiceNow, Workday, Power BI, Power Automate

• 14h

  Technical Help Desk Operations Analyst - Workforce Management

  Toronto, ON

  27,20–34 $/hContrat

  

  Procom

  3+ ansCandidates need 3+ years of workforce management or workforce analyst experience in a help desk or contact centre. Hands-on work with Verint or a similar platform, telephony systems, Tableau and ServiceNow reporting is required.

  Verint, Tableau, ServiceNow, Telephony systems, Power BI, Power Automate

• 4j

  Information Technology/Information Management (IT/IM) Director

  Ottawa, ON

  115k $/anSur placeTemps plein

  VH

  VHA Health & Home Support

  Candidates need strong leadership and hands-on IT management experience, knowledge of IT compliance, procurement, cybersecurity and data governance, and familiarity with health-sector information systems. Applicants send a resume and salary expectations to [email protected].

  GoldCare, interRAI, OCEAN, CareDove, Excel

• 4j

  Language Services R.I.O Team Lead

  Toronto, ON

  68k–81k $/anSur placeTemps plein

  AA

  Access Alliance Multicultural Health and Community Services

  3+ ansCandidates need an undergraduate degree or equivalent, 3 to 5 years of front-line customer service experience on digital or remote platforms, and advanced skills in MS Office, Access, Excel and web-based tools. Strong staff leadership and an interest in multilingual, multiracial communities are also expected.

  MS Access, MS Excel, MS Office, web-based on-demand call distribution platform, telephony systems, video call applications

• 5j

  Student, Telephony Analyst, Co-op (Winter and Summer 2027)

  Toronto, ON

  Temps plein

  SL

  Sun Life of Canada - Corporate

  Candidates need a student enrolment with a graduation date of August 2027 or later, strong customer service, and the ability to work independently. Programming experience, familiarity with testing methods and working knowledge of Windows applications are assets.

  Quality Center, Windows applications

• 5j

  Human Resources Business Partner

  Toronto, ON

  Temps plein

  

  Cloud5 Communications

  3+ ansCandidates need post-secondary education in education, business or a related field, or equivalent experience, plus 3+ years in training, facilitation or people leadership. Strong coaching, communication and presentation skills and Microsoft Office proficiency are required, with LMS or virtual learning platform experience an asset.

  Microsoft Office, Microsoft Teams, Learning Management System (LMS)

• 5j

  Senior Data Architect

  Ontario

  HybrideTemps plein

  M

  Miratech

  10+ ansCandidates need 10+ years designing data warehouse and lakehouse solutions and 5+ years with Databricks, Delta Lake and Snowflake or API ingestion. Deep Kimball dimensional modeling, expert T-SQL and Spark SQL, and strong communication skills are essential.

  Databricks, Delta Lake, Snowflake, Azure Data Factory, Verint WFM, Genesys A3S

  7j

  Senior Data Architect

  Etobicoke, ON

  HybrideTemps plein

  M

  Miratech

  10+ ansCandidates need 10+ years designing data warehouse and lakehouse solutions and 5+ years with Databricks, Delta Lake and Snowflake or API ingestion. Deep Kimball dimensional modeling, expert T-SQL and Spark SQL, and strong communication skills are essential.

  Databricks, Delta Lake, Snowflake, Azure Data Factory, Verint WFM, Genesys A3S

  7j

  Senior Data Architect

  Mississauga, ON

  HybrideTemps plein

  M

  Miratech

  10+ ansCandidates need 10+ years designing data warehouse and lakehouse solutions and 5+ years with Databricks, Delta Lake and Snowflake or API ingestion. Deep Kimball dimensional modeling, expert T-SQL and Spark SQL, and strong communication skills are essential.

  Databricks, Delta Lake, Snowflake, Azure Data Factory, Verint WFM, Genesys A3S

• 8j

  Peer Housing Navigator

  Edmonton, AB

  

  CMHA Edmonton

  Candidates need lived or living experience of mental health or substance use challenges, with an understanding of housing concerns and recovery. Peer support experience is an asset, along with a valid Class 5 licence, a reliable vehicle with $2M liability insurance, and a clear Police Information Check with Vulnerable Sector Check.

  Telephony systems, Databases

• 11j

  Administrative Support IV - Technology and Innovation, Health Link

  Calgary, AB

  Temps plein

  

  Primary Care Alberta

  3+ ansCandidates need some post-secondary education and at least three years of recent contact-centre or service desk experience, including ServiceNow or a similar ticketing system. Intermediate Excel and strong communication and documentation skills are also required.

  ServiceNow, IMS, Microsoft Excel, Genesys Cloud, Connect Care, SharePoint Online

  14j

  Administrative Support IV- Technology and Navigation, Health Link

  Calgary, AB

  Temps plein

  

  Primary Care Alberta

  3+ ansCandidates need some post-secondary education and at least three years of recent contact-centre or service desk experience, including one year supporting enterprise applications. They also need first-line support and escalation skills, ServiceNow or a similar ticketing system, intermediate Excel, and strong documentation and communication skills.

  ServiceNow, IMS, Genesys Cloud, Connect Care, SharePoint Online, Microsoft 365

• 11j

  Réceptionniste

  Laval, QC

  24 $/hContrat

  

  Randstad Canada

  Excellent service à la clientèle et entregent professionnel; Bilinguisme français et anglais (intermédiaire, 3/5); Maîtrise de Microsoft 365 (Teams, Outlook, Excel, SharePoint)

  Microsoft Teams, Microsoft Outlook, Microsoft Excel, SharePoint

• 12j

  Service Desk Technician 1

  Vancouver, BC

  35,77–42,16 $/h

  E9

  E-Comm 9-1-1

  Candidates need a certificate in computer information systems (or equivalent training and experience), practical Windows and Microsoft 365 support skills, and working network knowledge. They also need strong written and oral communication and the ability to work in a fast-paced call centre. Permanent residents or Canadian citizens with 5 years of Canadian residency are required, and a police security clearance is a condition of employment.

  Microsoft 365, Microsoft Intune, Microsoft Entra ID, SCCM, Citrix, ipconfig

• 12j

  Site Reliability Engineer

  Toronto, ON

  60 $/hContrat

  

  Insight Global: Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world.

  5+ ansCandidates need 5+ years in SRE, platform or production operations, with HA/DR, telephony and networking skills, and hands-on Genesys Cloud CX, Terraform and Kubernetes experience. Cross-team collaboration and an automation mindset are essential.

  Genesys Cloud CX, Terraform, Kubernetes, Docker, Jenkins, GitHub Actions

• 13j

  IS Solutions Architect Leader, Contact Centre Solutions

  North Vancouver, BC

  Temps plein

  IC

  Insurance Corporation of British Columbia

  5+ ansCandidates need at least five years of relevant experience, including Genesys Cloud and contact centre strategy and integration work. A bachelor's degree in a technical field is expected, along with SIP/telephony, AWS, API, JSON and JavaScript knowledge, and strong communication skills.

  Genesys Cloud, Amazon Web Services (AWS), Cisco, JavaScript, JSON

  14j

  Developer

  North Vancouver, BC

  Temps plein

  IC

  Insurance Corporation of British Columbia

  3+ ansCandidates need three or more years supporting contact centre technologies and three or more years of hands-on Genesys Cloud work. They should know REST APIs, scripting and cloud services such as AWS and Azure DevOps.

  Genesys Cloud CX, Architect, Azure DevOps, Git, AWS Lambda, AWS Lex

• 13j

  Language Services R.I.O Team Lead

  Toronto, ON

  68k–81k $/an

  

  Access Alliance: Incorporated over 35 years ago, Access Alliance is a nonprofit multi-service community organization that provides health, settlement, community…

  3+ ansCandidates need an undergraduate degree or equivalent experience, 3 to 5 years of front-line customer service experience on digital or remote platforms, and advanced computer skills including MS Office. Strong leadership, communication and organizational skills are needed, and experience with multilingual, multiracial communities is an asset.

  MS Access, MS Excel, Web-based on-demand call distribution platform, Telephony applications, Online applications

• 14j

  Technology Specialist II, Support and Infrastructure Operations

  Waterloo, ON

  66k–71k $/an

  PI

  Perimeter Institute

  1+ ansPerimeter Institute needs 1-3 years of enterprise infrastructure or systems administration experience, plus post-secondary education in IT or equivalent. Candidates need Linux, Windows Server and networking skills, scripting and automation, and VMware, Azure, NetApp and backup experience.

  VMware, Hyper-V, Microsoft Azure, NetApp, Ansible, PowerShell

19 entreprises